Tuesday, November 22, 2011

Suburban Exterminating Technicians on the Job

It’s time to show our Technicians some Appreciation!  Suburban Exterminating built a reputation as experts in all phases of pest control on Long Island, in part, based on the feedback we receive from our customers!  Feedback on all levels helps us customize our services to better meet the needs of our clients.

 Employee of the Month for August, Andy K. was praised by a Stony Brook client, saying that he was wonderful, great and “[That] Calling Suburban was the best investment [she] ever made.”   Responses like these make us proud of the work the technicians do.  

Techs come to a customer’s home when they are either scared or angry at the pest infestation and the first impression the technician makes is a reflection of the entire company of Suburban Exterminating.  A St. James customer reported that Dave S. “Explained to me what he was doing every step of the way and made me feel comfortable that the problem was being taken care of.  He was also very courteous to me and my wife.”  Tony A. was complimented for his work at a Holbrook home, being called a “real gentleman”.  Rich S. was complimented by a Muttontown client for doing a wonderful job.  The customer followed up by saying “He is the only one I want coming here.”   Most recently, Rich was written a note by a Huntington customer, complimenting him on his personal service.  She wrote, “…Thank you for so much for always getting back to me quickly and always answering my questions.”

Similar remarks of professional, knowledgeable and thorough techs are common. One of the best ways customers can show their appreciation of Suburban Exterminating’s technicians is voting for us as the best extermination company on Long Island!  Go to http://vote.longislandpress.com/engine/YourSubmission.aspx?contestid=40968 to vote!

Suburban Exterminating technicians go through extensive certification and training.  At a recent training session, the techs and managers gathered to learn new methods of pest control and brush up on their skills. Topics covered were rodent control in the winter months, new bed bug detection devices and mold sampling.  These sessions are a useful way to also comment on any issues or concerns the technicians face out on the road every day. Way to go to all of our technicians for their hard work and dedication!

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